Your e-mails are confidential. You can tell us anything. However, there are three exceptions to our assurances of confidentiality:

• Any suspicion of risk of child or other abuse, based on the beliefs of the counsellor, must be reported to welfare or law enforcement authorities.
• If your email is of or could have anything construed as something of a criminal nature or if you are involved in a court case in which your email may somehow be relevant, courts have the power to subpoena our records.
• If someone’s life is in danger, the counsellor may choose to report it. This applies to all potential cases of suicide or homicide.

We will endeavour to respond to your email enquiry within a week.

Your email will be given to the first available and appropriately trained counsellor and will be checked by a supervisor before being sent out.

We are Registered Counsellors , Psychologists and Pastoral Counsellors. We are not doctors or psychiatrists – For medical problems, please refer to the medical experts.

Focus on the Family is not liable for any act or omission taken by any user or third party in response to any information provided by the email service.

Focus on the Family is not liable for the outcomes of the sessions with referral counsellors. Referrals to our network of counsellors are independent of Focus.