Before You Hit Send: Preventing Headache & Heartache


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With all of the communication methods we have at our fingertips today—from e-mail to text messages and social media—misunderstandings are a common problem. Exploring the four questions we should consider before we speak or type, Dr. Eggerichs helps us identify our pitfalls and alter our approach so that people don’t misinterpret what we’re trying to convey. 240 pages, Hardcover.